TechX logo
XORA AGENTIC PLATFORM
XORA AGENTIC PLATFORM
XORA AGENTIC PLATFORM

See the service. Investigate the issue. Improve reliability.

See the service. Investigate the issue. Improve reliability.

See the service. Investigate the issue. Improve reliability.

Bring service context, evidence-led investigation and reliability reviews into a connected operating model.

Bring service context, evidence-led investigation and reliability reviews into a connected operating model.

Bring service context, evidence-led investigation and reliability reviews into a connected operating model.

PRIMARY USERS

IT operations, SRE teams, incident commanders and service owners

THE CHALLENGES

When incidents cross systems, context gets lost.

01
Fragmented incident context

Critical incidents span applications, middleware and databases, making it difficult to bring together the evidence needed to investigate the cause.

01
Fragmented incident context

Critical incidents span applications, middleware and databases, making it difficult to bring together the evidence needed to investigate the cause.

02
Time-consuming investigation

Engineers must understand service impact, test hypotheses and identify the cause of an incident.

02
Time-consuming investigation

Engineers must understand service impact, test hypotheses and identify the cause of an incident.

03
Loss of context during handoffs

Investigation reasoning can be lost when teams review findings, agree on responses and hand over incidents.

03
Loss of context during handoffs

Investigation reasoning can be lost when teams review findings, agree on responses and hand over incidents.

WORKFLOW
WORKFLOW

A clear path through the work.

A clear path through the work.

01

Establish service context

Identify the affected service, owner, dependencies, time window and available or missing telemetry.

01

Establish service context

Identify the affected service, owner, dependencies, time window and available or missing telemetry.

02

Test hypotheses

Relate symptoms to changes and dependencies; retain supporting evidence, contradictions and the next check.

02

Test hypotheses

Relate symptoms to changes and dependencies; retain supporting evidence, contradictions and the next check.

03

Review findings

An accountable specialist accepts, rejects or keeps a finding open and reviews the recommended response.

03

Review findings

An accountable specialist accepts, rejects or keeps a finding open and reviews the recommended response.

04

Verify recovery

Retain recovery checks and closure decisions. Route accepted gaps to improvement work; review lessons before reuse.

04

Verify recovery

Retain recovery checks and closure decisions. Route accepted gaps to improvement work; review lessons before reuse.

THE OUTPUT

An investigation record, reviewed findings, recommendations and recovery evidence.

BENEFITS
BENEFITS

Reduce time spent investigating incidents

Help teams bring together relevant evidence and assess possible causes, reducing the effort needed to build an investigation from multiple sources.

Improve incident resolution efficiency

Give specialists a clear basis to review findings and recommended responses, helping teams make informed decisions with less repeated investigation.

Measure recovery and reduce recurring issues

Track recovery checks and closure decisions, and turn accepted improvement gaps into follow-up work to support more reliable operations.

The modules behind the solution.

The modules behind the solution.

Xora Resolve

Investigation, RCA & resolution

Xora Resolve

Support evidence-based incident investigation, RCA hypotheses and human-controlled resolution workflows.

Xora Resolve

Support evidence-based incident investigation, RCA hypotheses and human-controlled resolution workflows.

Investigation, RCA & resolution

Xora Observe

Make service health visible.

Xora Observe

Provide governed operational visibility by consolidating approved telemetry, service context, alerts and evidence.

Xora Observe

Provide governed operational visibility by consolidating approved telemetry, service context, alerts and evidence.

Make service health visible.

Related use cases.

IT & Optimization

UC02

IT Operations Copilot

Help operations teams find approved guidance and hand over investigation context.

PRODUCTS

Xora Knowledge · Xora Resolve

Explore the use case

IT & Optimization

UC02

IT Operations Copilot

Help operations teams find approved guidance and hand over investigation context.

PRODUCTS

Xora Knowledge · Xora Resolve

Explore the use case

IT & Optimization

UC03

Digital Banking Service Assurance

Understand the health of digital banking services and the evidence behind incidents.

PRODUCTS

Xora Observe · Xora Resolve

Explore the use case

IT & Optimization

UC03

Digital Banking Service Assurance

Understand the health of digital banking services and the evidence behind incidents.

PRODUCTS

Xora Observe · Xora Resolve

Explore the use case

IT & Optimization

UC04

Operational Anomaly Detection

Identify operational anomalies with the affected system and time window in view.

PRODUCTS

Xora Observe

Explore the use case

IT & Optimization

UC04

Operational Anomaly Detection

Identify operational anomalies with the affected system and time window in view.

PRODUCTS

Xora Observe

Explore the use case

Bring the problem. Define the next step.

Bring your business context. Let’s define the right first step.

Bring the problem. Define the next step.

Bring your business context. Let’s define the right first step.

Berkeley · Head Office

2120 University Ave, Berkeley,

CA 94704, United States

Ho Chi Minh City · Office

2Bis Nguyen Thi Minh Khai,

Ho Chi Minh City, Vietnam

Da Nang · Agentic AI Factory

Da Nang, Vietnam

©2026 Xora Agentic AI

Berkeley · Head Office

2120 University Ave, Berkeley,

CA 94704, United States

Ho Chi Minh City · Office

2Bis Nguyen Thi Minh Khai,

Ho Chi Minh City, Vietnam

Da Nang · Agentic AI Factory

Da Nang, Vietnam

©2026 Xora Agentic AI

Berkeley · Head Office

2120 University Ave, Berkeley,

CA 94704, United States

Ho Chi Minh City · Office

2Bis Nguyen Thi Minh Khai,

Ho Chi Minh City, Vietnam

Da Nang · Agentic AI Factory

Da Nang, Vietnam

©2026 Xora Agentic AI

©2026 Xora Agentic AI

Enterprise work,
with context and control.

Berkeley · Head Office

2120 University Ave, Berkeley,

CA 94704, United States

Ho Chi Minh City · Office

2Bis Nguyen Thi Minh Khai,

Ho Chi Minh City, Vietnam

Da Nang · Agentic AI Factory

Da Nang, Vietnam